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Think Therapy 1st OT shortlisted for major award

Steph Fleet has been recognised for her client-focused work and expertise in pain management

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An occupational therapist at Think Therapy 1st has been shortlisted for a major industry award. 

Clinical lead OT Steph Fleet has been named as a finalist in the Advancing Healthcare Awards 2022, having been shortlisted in the Rising Star category. 

Steph’s shortlisting comes in recognition of her commitment to clients and delivery of evidence-based outcomes, as well as her expertise in pain management, which has seen her redefine TT1’s specialist pain offering. 

Since joining TT1st, Steph has played a transformational role in its Holistic Education for Living with Pain (HELP) pain programme, recently overseeing its relaunch as a multi-disciplinary approach. 

The programme had run previously as an occupational therapy service, but its new format will continue to  deliver life-changing outcomes for people with the support of an MDT which also brings in psychology and physiotherapy. 

“The amazing work Steph has done in revitalising our pain programme and turning it into a multi-disciplinary approach is phenomenal,” said Helen Merfield, managing director of TT1st. 

“Her work with clients is equally impressive and always yields fantastic results.”

Steph, whose colleagues nominated her secretly, said: “I was absolutely blown away when I received an email to say that I had made the finals, I didn’t know anything about the application. 

“I love the work I do and am so proud and honoured to be part of the TT1st team. I feel the whole team are rising stars as everyone goes above and beyond and truly supports each other.”

Clients and referrers were also keen to voice their praise of Steph. 

Stephen Gower, a client of Steph’s from Somerset, who was seriously injured when he was knocked off his bicycle on Christmas Eve 2020, said Steph has been “invaluable” to his recovery. 

“I wasn’t sure that I would get over it, I was putting on a brave face but inside I was so anxious and worried, just dwelling on everything – but then Steph came into my life in March 2021 and the help she gave me in those early days was invaluable,” he said. 

“When she arrived, she filled the room with her energy, she makes you feel better about yourself when she is around. 

“She is so knowledgeable about stuff and always explains things simply – as my mum used to say, “She’s sharp as a pin”, and she’s so in tune that she sometimes knows what I need before I do!

“She really has helped me put my life back together, and I’m not sure what I would have done without her.

“I can’t tell you how pleased I was to hear that Steph had made it to the finals of this award, she so deserves it.” 

A senior insurance claims manager from a large insurer who refers work to TT1st said Steph is “inspirational” for her clients. 

“She takes time to understand their needs and then is a passionate advocate to get them the support they require,” she said. 

“She makes a real difference to their lives and will tailor solutions specifically to their needs – each person gets a unique solution that delivers for them.

“Steph is very easy to work with and I and my team know that we can trust her judgement which is key to delivering the right results.”

Philip Coulthurst, managing director at Coulthurst Solcitors, added that he is “indebted” to the opponent who first introduced him to Steph at TT1st. 

“Steph did an amazing job with a challenging client who had suffered a brain injury.  She was struggling to come to terms with her injury, was in denial, very secretive and would resist any intervention and treatment that did not fit her belief system,” he recalls. 

“With Steph’s involvement, we saw a step-change in this young woman’s engagement that we had not seen previously.  Building this relationship, creating trust and developing a client-centric plan that this young woman engaged with would have been no mean feat.

“I must say I was somewhat surprised to learn that Steph was ‘only’ 5 years PQE.  In my view, she certainly operates well above her weight if measured simply by years on the job.” 

The Advancing Healthcare Awards ceremony will be held on April 8th at a ceremony in London. 

“We are absolutely thrilled that Steph has made the finals, she is definitely a worthy winner – fingers crossed for April 8th,” added Helen. 

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