Appointing a case manager is part of a process that is most probably unknown, and often traumatic, for a person and their family.
There will be new challenges, unexpected changes and life may be feeling unfamiliar and the outlook could seem quite scary.
Prior to having the need to appoint a case manager – which can be as a result of a serious, life-changing injury or illness – most people readily admit to never having heard of case management, and are unsure what a case manager actually does.
Sometimes, there is an initial worry that the case management process might be overwhelming – a new person comes into the equation and can feel like quite a big presence in your life at first. You might feel a little out of control, and this is completely understandable and is a natural reaction.
But please be assured, a case manager is there to help, guide and support you in every way they possibly can. As case managers, we will be by your side listening and then articulate your needs, so you receive the practical and emotional support to rebuild your independence and quality of life.
Here, the team at Breakthrough Case Management address any fears you might have about taking on a case manager, explains how case management works, and hopefully helps to demystify the process.
What is case management?
Put simply, the job of a case management company is to make life easier for our clients and their families.
But often, because there is a process involved with case management, and one that often involves lawyers, insurers and paperwork, it can feel complex and sometimes intimidating. We appreciate and understand this, which is why we at Breakthrough are committed to offering such a personal and bespoke service, so our clients come to know and trust us implicitly.
At the same time, we aim to make things as efficient and streamlined as possible for the various professionals we work with, with the ultimate goal that every individual and family get the support they need when they need it.
Take a look at our step-by-step explanation of the case management process here.
What makes a good case management company?
We asked one of our clients this question, to find out what they value most when working alongside a case management company. Top of their list is a case manager who is always available whenever you need them, with the right contacts and expertise to know where to go or who to contact to get things done.
Our team all have a healthcare background in a wide range of disciplines, from qualified nurses and occupational therapists to physiotherapists and psychologists.
We have worked in our specialised field for many, many years. We know the system inside out and understand how to navigate our way through it. But at the same time, we are committed to transparency and keeping our clients fully up to date at every stage, with complete clarity and no jargon.
We believe that a case manager should be friendly but professional and have the right kind of personality to get on well with the person whose care they are managing, however complex their needs.
Is case management for families?
Absolutely. We don’t just work with an individual, we work with their entire family. And a lot of our clients tell us we have made a difference not just to them, but to their loved ones as well. One family said to us: “We now have a team working with us to make life better for all of us, not just my son.”
We achieve this through our collaborative approach to rehabilitation. We listen to what our clients need and bring together the best possible team to meet those needs – always overseen by our team of qualified, peer supervised case managers.
This means that your whole family has full assurance right from the start, and can see for themselves throughout the process, that you are in safe and knowledgeable hands.
Who needs case management?
Individuals who require rehabilitation, care and support following a personal and life-changing situation will benefit from a specialist case management service.
Experience makes a huge difference when working with catastrophic injuries and navigating around the medico-legal field. You might need a case manager following a traumatic brain injury, spinal injury, amputation or limb loss, for example. We have case managers experienced in all these areas.
Our expert and experienced case managers also work with individuals and families living with cerebral palsy, cauda equina syndrome, chronic pain and brachial planus injury, as well as a wide range of major trauma, catastrophic life changing injuries and chronic life limiting illnesses.
Feeling overwhelmed?
It’s perfectly normal to feel overwhelmed by the new challenges you might be experiencing following a life-changing injury, and that’s why we are here. To help you take back control and look forward with a sense of positivity and optimism.
Ultimately, our team of case managers is here to help you and your loved ones achieve the maximum quality of life after a life-changing situation. And we are confident that’s the benefit Breakthrough Case Management delivers for all our clients.
The wellbeing of the individuals and families we work with is at the forefront of everything our case managers do, and our clients come first in absolutely everything.
