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The good, bad and dreadful of ‘accessible’ travel



“I had one dreadful experience when I came back into Heathrow Terminal 4 and my wheelchair was not brought up to the door,” recalls Anne Luttman-Johnson. “I refused to get off the plane until I knew that my wheelchair had arrived, and was in one piece.

“They brought me a wheelchair that I couldn't push myself in. It had little wheels and I had to be pushed through the airport. It was the most undignified, humiliating experience. I hated it.”

Anne has used a wheelchair for more than 30 years, having broken her back at age 21.

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