Why a smaller, person-centred complex care service might be the best option for you and or your clients

In the world of care services, choosing the right provider can be a daunting task, especially for families requiring complex care for their loved ones.

While large national companies may boast extensive resources and widespread reach, a small, person-centred complex care service often offers unique advantages that can significantly enhance the quality of care received.

We look at some of the compelling reasons why opting for a smaller service can be better than going with a larger national provider.

Direct Access to Senior Management

One of the most significant benefits of partnering with a small complex care service is the direct access clients and families have to senior management.

In these organisations, the decision-makers are often directly involved in the day-to-day operations.

This accessibility leads to quicker resolutions of issues, as feedback can be communicated immediately and addressed promptly. This streamlined communication fosters trust and transparency, creating a partnership rather than a transaction.

Annabelle Lofthouse, the CEO of Breakthrough Complex Care, emphasises this approach: “As a registered nurse by background, I have over 30 years’ experience of working in healthcare and held several senior positions across the sector before founding Breakthrough in 2018.

“My background within the healthcare sector means I understand the complexities and nuances of care delivery and can relate to the experiences of our team members, fostering a culture of respect and understanding.

“I believe this empathy builds trust and loyalty, motivating staff to deliver high-quality care and work collaboratively.”

Tailored and Individual Approach to Care

Every individual has unique needs, especially when it comes to complex care.

A smaller provider can offer a much more tailored approach, ensuring that care plans are specifically designed around the individual’s requirements.

Care staff can get to know clients on a personal level, focusing on building strong, meaningful relationships that enhance the overall care experience.

This individual attention can get lost in larger organisations, where caregivers may deliver care to numerous clients, without the opportunity to forge those all-important deeper connections.

Michelle Haywood, the CQC Registered Manager at Breakthrough, states: “With 30 years of experience in health and social care, I specialise in setting up and overseeing complex care packages, managing teams, and supporting individuals with conditions such as spinal and brain injuries, cerebral palsy, and neurodiversity.

“Our mission at Breakthrough is always to empower individuals to live their lives to the fullest, with respect, compassion, and reliability at the heart of everything we do.

“Our relationships with clients are paramount in this.”

Flexibility and Responsiveness

Flexibility is another hallmark of smaller person-centred care services.

Responding to changing client needs is crucial in care delivery, and smaller organisations are typically better equipped to adapt.

Whether it’s adjusting care plans, modifying schedules, or making quick changes to accommodate unforeseen circumstances, a smaller service can respond effectively and compassionately.

Registered Manager, Michelle, says that she has worked within larger organisations and has seen firsthand how rigid structures can hinder responsiveness and limit personalised adjustments.

“At Breakthrough, regular, ongoing reviews for clients ensure that the care provided always matches current need, and these, combined with open lines of communication at all times, mean that we truly are responsive.

“Our clients are never ‘numbers on a database.”

Vast Experience in Complex Care

Many small care services bring a wealth of experience and specialised knowledge in complex care environments.

With over a decade of nursing experience, Clinical Lead Kate Morgan notes: “With experience in high-intensity areas such as Intensive Care, High Dependency, and Accident & Emergency, I, like my fellow colleagues here at Breakthrough, have developed strong skills in managing complex care and addressing a wide range of conditions.”

“At Breakthrough, Kate oversees all clinical aspects of care, ensuring that “our care teams are well-equipped to deliver safe, client-centred, and effective care.”

This commitment to empowering clients to lead fulfilling lives is reflected in Breakthrough’s ethos and leads to a more impactful care experience.

Building a Community

Choosing a smaller, person-centred care service often means becoming part of a community.

Clients and caregivers alike foster a support network that values connection, understanding, and shared experiences.

This sense of belonging can be particularly beneficial for clients, who may feel more secure and supported in an environment that prioritises relationships and community ties.

In a landscape that can, at times, seem crowded with options, small, person-centred complex care services such as Breakthrough’s, can offer powerful alternatives to large national companies.

From direct access to senior management and a tailored approach to care, to enhanced flexibility and deep-rooted experience, the advantages are clear.

Investing in a care service that prioritises individual needs and fosters meaningful relationships can not only improve the quality of care but also empower clients to live their most fulfilling lives.

When it comes to complex care, choosing smaller can lead to big changes for the better.

Find out more about Breakthrough at breakthroughcasemanagement.com