Life as a case manager at Unite Professionals: Rachel’s story
By Unite Professionals
As one of our longest-serving Case Managers, we asked Rachel a few questions about her journey, experiences, and reflections on working at Unite Professionals.
Her insights offer a genuine look into life as a Case Manager within our team, and the values that drive the work we do.
If you’d like to hear more about our current recruitment opportunities, please email recruitment@uniteprofessionals.co.uk.
What inspired me to pursue Case Management:
I was drawn to case management by the opportunity to make a meaningful difference in people’s lives.
The role allows me to apply my Occupational Therapy background in a way that combines clinical insight, advocacy, and coordination.
I find this blend both challenging and deeply rewarding.
Supporting individuals through complex health and social care systems, both statutory and private, and helping them achieve their rehabilitation goals, has always been a passion of mine—and case management provides the ideal platform to do so in a structured and impactful way.
What I enjoy most about the role:
One of the most rewarding aspects of case management is building long-term relationships with clients and witnessing their progress over time.
Each case presents unique challenges, which keeps the work engaging and varied. I also value the collaborative nature of the role—working closely with therapists, medical professionals, and legal teams to develop holistic, client-centred support plans.
Being part of a proactive and supportive case management company and team that offers regular training and professional development opportunities further enhances my job satisfaction.
Reflections on industry changes:
Since entering the field, I’ve observed a significant shift toward more client-focused and outcome-driven approaches.
The integration of digital tools and remote working has improved both accessibility and flexibility for clients and case managers alike.
Utilising digital technology to gather clinical information and collaborate with the multidisciplinary team ensures clients receive the most informed and effective guidance.
Additionally, the increasing professionalisation of the industry—with clearer standards and expectations—has helped raise the overall quality of care.
Why I’ve stayed with UPL:
UPL has consistently supported my professional growth through excellent training, mentorship, and a strong team culture.
A standout for me is the annual conference, which offers a valuable opportunity to connect with fellow case managers, share insights, and learn from one another.
The quality of cases we manage is high, and I’ve always felt trusted and appreciated in my role.
The leadership is approachable and forward-thinking, and I’ve been able to maintain a healthy balance between work and family life—something that’s incredibly important to me.
