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Maximising independence through compassionate care

How Empowering U delivers complex care and case management around its core principles of compassion and unity



Empowering U was launched in 2014 by the Jakhu family following 30 years’ experience of working in the health and social care sector.

Driven by a desire to establish a company that provides a high- quality, compassionate service to individuals with complex needs, they have evolved to become a care provider that synonymous with excellence.

Most recently, they have added a new ‘Case Management’ arm to the business, run by well-established and experienced practitioners.

The company remains family owned and managed, and its foundations are firmly based on the principles of compassions and unity.

The ‘Complex Care’ arm of the business operates from three locations throughout the Midlands.

The focus is on creating and delivering tailor-made care packages for individuals with complex medical needs and challenging behaviours.

This includes providing live-in care solutions, nursing and personal care, as well as more unique services such as respite and occasion care.

The Complex Care Team

These services are all delivered by a team of managers and staff who have the correct relevant experience to support individuals with their multiple needs.

“It’s our team that really enables us to consistently deliver a high-quality service” explains Director of East Midlands branch, Gulshan Jakhu.

“We work hard to recruit personnel who are fully equipped with the skills and know-how needed to deliver a superior service.

“Once they become part of the Empowering U family, we ensure that they are fully supported through training and continued professional development. There is a strong culture of mentoring and peer-to-peer support within the business.

“Our team don’t focus on what their clients can’t do; they focus on the life their clients want to live and support them in making that happen.

Andrew Williams, who is Head of Operations at the Deby branch of Empowering U, believes that this working environment “builds confidence and improve communication skills amongst the team, giving them a sense of value. They take a unique and innovative approach to care services and through vision, stamina and a little humour, they offer exceptional care to those in need.”

Empowering U offer a diverse range of homecare and complex care services to meet the wide- ranging needs of their clients.

Complex and home care services
• Person-centred community support packages for people with learning disabilities
• Working with service users who struggle with challenging behaviours
• Transition from children’s services to adult services
• Transition from hospital to home
• Reablement
• Personal Health Budgets
• Nursing Care at home
• Case Management for catastrophically injured claimants
• Tracheostomy & Ventilated Care
• Acquired Brain Injury Support
• Spinal Injury support
• Catheter, Bowel & Stoma Care
• Complex Bowel Management
• PEG (Percutaneous endoscopic gastrostomy) and JEJ (Jejjunostomy)
• Suctioning Oral and Tracheal
• Oxygen Therapy • Epilepsy Rescue Medication – Buccal midazolam & Rectal Diazepam
• NG (Nasogastric)
• Ileostomy (Stoma/Colostomy)
• Cough Assist and Assisted Cough
• CPAP (Continuous Positive Airway Pressure)
• BPAP (Bilevel Positive Airway Pressure)
• NIPPY (Non-Invasive Positive Pressure Ventilation)

Values and beliefs

  • Dignity and respect
  • Consent
  • Safety
  • Fit and proper staff
  • Good governance

Young Person Nursing Care Case Study

23-year-old *Clive has severe Cerebral Palsy and Epilepsy. He lives at home with his Grandmother (*Linda), his sister and his niece. He requires 24/7 support from two carers.

Clive’s carers support his needs. Linda is able to maintain family life with the support of carers.


Administration of PEG feed and PEG medication, nebulisers, oral suctioning, pressure area care, personal care and companionship.

Meeting Clive’s needs

Empowering U was recommended to Linda who was delighted by our timely response and prompt communication.

Our Branch Nurse understood Clive’s health conditions, carried out the initial assessment and wrote a detailed care plan for the care team to follow.

This was done in combination with Linda so all Clive’s needs were met and personal preferences were included.

Empowering U selected experienced carers who were complex care and epilepsy trained.

Linda was impressed that there was a review after 6 weeks, weekly follow ups and visits from the Branch Nurse.

She also appreciates visits from the office who are communicative and responsive, she gets to meet the team who deal with rotas and co-coordinating his package face-to-face.

She was also pleased with Clive’s continuity of care – Empowering U don’t use agency staff which she has experienced with care providers previously.

The Care Team

There is a core team of main carers who have worked with Clive for many years.

Linda says nothing is ever too much trouble for them, they do his washing, cleaning, attend appointments, liaise with the GP and accompany him when he is in hospital.

The carers are familiar with Clive’s needs and know how to respond to all situations, seeking out supervision from the Branch Nurse and attending ongoing training as required.

The Outcome Clive is comfortable and well looked after. His physical care needs are met and also has mental stimulation and activities to maintain his psychological wellbeing, these include water play in the bath, singing or being read to and going to the local farm park or shopping round town.

Linda is able to focus on other members of her family who need her and is able to take breaks away from home and go to her caravan knowing Clive is in safe hands.

Working in Partnership with the NHS Clive has many other members of the multidisciplinary team which Empowering U work with including the Occupational Therapist, nutrition service and continuing health care who assessed Clive’s needs.

*names have been anonymised