Recruiting support workers in case management

Recruitment on behalf of your client can be a challenging task. Here, Circle Case Management share their insight into building successful teams which can support clients and families and what must be considered in doing so

Circle Case Management understand the importance of recruiting the right team that meet a client’s needs, works alongside the family, and is supported in their role. Our dedicated HR department work alongside our Case Managers in the recruitment, onboarding, and supervision of support workers, giving our clients peace of mind that our experienced team will ensure all processes are correctly followed and support them through direct employment.

How do you determine the right level of support from support workers?

The level of support needed from support workers depends on the specific needs and circumstances of the person they are supporting.

Here are some general guidelines for determining the appropriate level of support:

1. Conduct a needs assessment: A needs assessment involves identifying the specific needs, goals, and preferences of the person receiving support. This can help determine the level of support required, including the type of support, frequency, and intensity.
2. Develop a support plan: Once the needs assessment has been completed, a support plan can be developed that outlines the specific supports required. This plan should be reviewed regularly to ensure that the level of support is appropriate and to make adjustments as needed.
3. Communicate clearly: Communication is key when it comes to determining the right level of support. It is important to communicate with the person receiving support, their family members, and any other parties involved to ensure that everyone is on the same page.
4. Monitor progress: Regular monitoring of progress can help determine whether the level of support is appropriate. If the person is not making progress toward their goals, it may be necessary to adjust the level of support.

Ultimately, the right level of support is one that meets the specific needs, goals, and preferences of the person receiving support while also ensuring their safety and well-being.

How do you support the family when introducing support workers?

When introducing support workers to your client, it is important to communicate openly and honestly with them about the role and responsibilities of these workers. Here are some steps that you can take to support your client during this process:

1. Start with a meeting: Bring the client, client’s family and other involved parties together and explain to them why you are introducing support workers. Make sure that they understand that the workers are there to help, and that they will not replace the family’s role in caring for each other.
2. Explain the role of the support worker: Discuss the specific duties that the support worker will be responsible for. Be clear about the tasks that the worker will perform and the times that they will be working.
3. Encourage involvement: Encourage your client and client’s family to be involved in the process of selecting and working with the support worker. Allow them to provide input on what qualities they would like to see in a worker and involve them in the interview process if possible.
4. Provide support to your client: It is important to provide emotional support to your client and family during this time. Let them know that you understand that this can be a difficult transition, and that you are there to help them through it.
5. Communicate regularly: Stay in regular communication with your client and the support worker to ensure that everyone is comfortable with the arrangement. Encourage your client and client’s family to share any concerns or issues that they may have, and work together to address them, following the correct procedures – supported by HR. 

By following these steps, you can help to support your client during the introduction of support workers and ensure that everyone is comfortable and on the same page.

How do you find the “right” support worker for your client?

Finding the right support worker can be a tough assignment, but there are some steps you can take to increase your chances of finding a suitable candidate:

1. Determine your needs: Make a list of the tasks you need assistance with and the specific qualities you are looking for in a support worker. This will help you narrow down your search and find a candidate who is a good fit for your requirements.
2. Advertise the position: Advertise the position through local job boards, community organizations, social media, or through an agency that specializes in providing support workers.
3. Interview candidates: Once you have received applications, set up interviews to assess the candidate’s suitability for the job. Ask questions related to their experience, qualifications, and interests. Request references and complete relevant paperwork such as DBS. 
4. Observe the candidate in action: If possible, observe the candidate in action by requesting a trial shift or inviting them to spend some time with you. This will allow you to see how they interact with the client and perform the tasks they require assistance with.
5. Check references: If you have decided to proceed with a candidate, make sure to check their references to ensure they have a good track record and that they are a trustworthy person.
6. Personal fit: Ultimately, the client must feel comfortable and happy to spend time with the support worker. The support worker will be heavily involved in the client’s daily living and there should be a good connection between them both.

Why is supervision of support workers important?

 Supervising a support worker is important for several reasons, including:

1. Ensuring quality care: Supervision ensures that the support worker provides high-quality care that meets the needs of the client. By providing regular feedback and guidance, the Case Manager can help the support worker improve their skills and maintain the standards of care.
2. Identifying and addressing issues: Supervision allows the Case Manager to identify any issues or concerns with the support worker’s performance, such as misconduct, poor communication skills, or a lack of knowledge. Addressing these issues early on can prevent them from escalating and potentially harming the client. This can also highlight the need for any specific training to support the person in their role.
3. Monitoring progress: Supervision enables the Case Manager to monitor the support worker’s progress and provide ongoing training and development. This helps the support worker to build their skills and confidence over time and improves the quality of care they provide whilst personally developing. 
4. Ensuring compliance: Supervision helps to ensure that the support worker is complying with organizational policies, procedures, and regulations, including health and safety guidelines, confidentiality requirements, CQC and ethical standards.

Overall, supervising a support worker is crucial for ensuring that the client receives the best possible care and support, and that the support worker is equipped with the skills and knowledge they need to perform their role effectively.

To find out more about Circle Case Management and direct employment services please visit www.circlecasemanagement.com or to discuss your requirements please email hello@circlecm.com or call 0129 724145.