A care provider has again scored highly in ratings of the quality of its support by family members of its service users.
Richardson Care is a specialist provider of rehabilitation and residential care for adults with acquired brain injury, or learning disabilities and complex needs.
Each year it conducts a survey of the family members of its service users about the quality of care that it delivers.
The results of the survey completed at the end of 2022 show that:
- 100 per cent of respondents were happy with the care provided
- 100 per cent felt that their relative was treated with dignity and respect
- 100 per cent felt that staff were friendly and approachable
- 89 per cent said that their loved one’s quality of life had improved since admission to the service
- 94 per cent would recommend Richardson Care, if appropriate.
In addition, one respondent, whose son has an acquired brain injury, summarised her thoughts as: “I agree 110 per cent that his quality of life has improved since he arrived at Richardson Care.
” [They provide] professional care – kindness with knowledge applied
Happy faces – staff and, more importantly, residents
Clinical knowledge – access to expert advice, attention to detail of personal care plans.”
Laura Richardson-Cheater, director at Richardson Care, said: “We are delighted with the survey results again this year but we’re never complacent.
“We welcome all feedback and are always looking at ways to provide better outcomes.
“Our service users have complex needs and we are entrusted with their care. We take that responsibility very seriously.”
The Northampton-based care provider has six residential care homes and a long proven track record of delivering successful outcomes for service users. It provides a flexible care pathway, which allows individuals to progress within a stable home environment.
The services are:
1. ABI assessment & complex diagnosis unit, The Coach House
2. ABI rehabilitation & transitional service, The Richardson Mews
3. Long-term community neuro-rehabilitation service for men, 144 Boughton Green Road
4. Transitional & long-term LD & complex needs service, 23 Duston Road
5. Long-term community LD & complex needs service, 2 & 8 Kingsthorpe Grove
Graph Key
Families were asked if they strongly agreed, agreed, didn’t know or disagreed with the following statements:
Q1. I am happy with the care provided for my relative
Q2. The home has a warm, non-institutionalised feeling
Q3. The home provides an inclusive or ‘family’ environment
Q4. The staff are friendly and approachable
Q5. I am regularly updated with information
Q6. I feel that my relative is treated with dignity and respect
Q7. I feel that their quality of life has improved since they arrived at Richardson Care
Q8. I feel that my relative takes part in meaningful and/or enjoyable activities
Q9. Would you recommend our service to others? Yes/No
