ILS Case Management

  • How physiotherapy insight strengthens case management for complex lives

    By Katy Duncanson, ILS Case Management The transition from paediatric to adult services marks an important stage in life, but for young people with complex needs, it can bring uncertainty. Support structures shift - multidisciplinary teams, coordinated care, and proactive planning, often change - and families may face fragmented and often under-resourced adult systems. Closing [...]

  • Asking young people what they want: Lessons from a case manager

    By Krystyna Wilde, ILS Case Management Children and young people spend most of their childhood and early adolescence being told what to do, what to expect and what they need. This happens at home, at school, at the doctors, in hospital and in most realms of their life. Adults often make decisions with the best [...]

  • Supporting teenage parenting after brain injury: A case manager’s perspective

    By Alison Billingham, ILS Case Management With a professional background in children’s social work, which included providing parenting guidance and co-delivery of a parenting course, I’ve seen how parenting evolves through each stage of a child’s life. Parenting for any parent is an ongoing journey often filled with difficulties. As children grow, each stage brings [...]

  • Shifting focus: A physiotherapist’s path to case management

    By Melissa Blackney, ILS Case Management The transition from Neuro Physiotherapist to a Case Manager is not purely a change in job title—it’s a shift in perspective, responsibility, and professional identity. For me, this journey represents a natural development, sparked by a desire to impact client care on a wider scale and advocate more holistically [...]

  • Empowering clients through person-centred tools in case management

    By Catherine Sherrington, Clinical Lead, ILS Case Management At the core of case management practice at ILS is a steadfast commitment to being client-centred. The goal is to work in partnership with our clients to empower them to realise their potential and navigate their rehabilitation journey with confidence. One of the key ways we achieve [...]

  • The importance of company culture

    By Emma Ferguson, ILS Case Management What is ‘Company Culture’ and why does it matter?  We’ve all heard the term, but what does it really mean in practice? Well, it’s usually defined as a set of shared core values and practices that define an organisation and ideally, should be distilled from staff and management in [...]

  • HCML expands case management proposition with acquisition of ILS

    HCML, one of the UK’s leading providers of case management and rehabilitation services, has acquired ILS, specialists in rehabilitation case management and care for catastrophically injured children and adults. The acquisition allows HCML to further strengthen its reputation in the industry and enhance its case management proposition to help even more clients. Acquiring ILS will [...]

  • Hearing our clients’ voice

    By Imelda Molloy, Case Manager, ILS Case Management In making the career change from paediatric Physiotherapy to Case Management, I was struck during my induction, and particularly in meet and greets, by the emphasis clients place on their case manager’s ability to ‘actively listen.’ Coming from a clinical background where active listening to children, young [...]

  • Supporting a new parent living with brain injury

    By Beata Roberts, Case Manager, ILS Case Management Becoming a parent is a significant change in anybody’s life. It requires a resilience and flexible thinking around new routines as well as adjusting to being responsible for a baby. It is a journey filled with joy, excitement and fear at the same time. Imagine for a [...]

  • The role of the Case Manager supporting a client after an ICU experience

    By Ellen Selvey, Case Manager, ILS Case Management Although I am relatively new to case management, I have many years of experience caring for patients with traumatic injuries and illnesses within the acute hospital setting. Most of my experience has been in the intensive care unit (ICU), where I worked for seven years. During that [...]