Despite the significant pressures caused by the COVID-19 pandemic, Neuro Case Management UK (NCMUK) declined the opportunity to furlough any of its near 100-strong team. Martin Gascoigne, founder of the Sheffield-based business, explains more.
As a family-owned case management company, one of the biggest of our kind in the UK, we have built our reputation on providing a first-rate service in a caring and compassionate way.
Care and compassion are values which run deep for all of us here and we appreciate the great efforts our team go to for our clients. So in times when the going gets tough, we will always show we’ll support them every step of the way.
The furlough scheme was an introduction that many businesses took advantage of, and undoubtedly there are financial benefits in doing so, but for us it was not an option.
Although we have almost 100 staff now across our four offices, covering the whole of England and Wales, and the financial cost of sustaining them all throughout the lockdown period was undeniably a very significant commitment, it was something we wanted to do.
Our team are very loyal and committed and we wanted them to have the security of knowing their full wages would be paid every month.
Martin Gascoigne
We are proud to have the ethos of a family business, we look after our own and we’ll continue to do that as we grow further.
That’s the real USP of what we do – we’re not part of a conglomerate, we’re an independent business which knows all of its team personally and are really pleased to back them however we can.
They deliver a fantastic service to our clients, so we support them in the same way.
We pride ourselves not just on the quality of service we offer, but also on the breadth. We’re very unusual for a case management company in that we have the full range of services in-house, so we’re a one stop shop service provider.
I started off NCMUK ten years ago, in September 2010, and at first there was just me.
At that time, we only provided support for adult clients with brain injuries, based on the experience and expertise I’d built up during my time as a senior brain injury social worker and CQC registered manager of a 60-bed neuro rehab hospital.
Over the years, we’ve added more people and capability to the team, and have enhanced our services to support spinal injury clients, including children.
We now offer everything you’d need from a case management company, from start to finish. We also added a sister company which advises on benefits and payroll.
So if a benefits review is needed for someone who is a low earner, we can do that.
Or whether it’s a review under the Mental Capacity Act, we have experts in our team who can do that.
We’ve built up a strong professional network based on the fact we can provide any service within the one company – it’s great from a client’s perspective, but also very appealing to those who appoint us on their behalf from the legal and medical worlds.
They can leave things to us and know they’ll get exactly what they need.
As a business which continues to grow and invest in its future, we’ve just created a new website – ncmuk.co.uk – which was a two-month project for us and is helping us to look to the future of NCMUK and how we will continue to develop.
We are working with clients throughout the country, who are central to everything we do, and are well placed to support more as we enter our second decade.
