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Empowering excellence: How EUCM support and advocate for Case Managers

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Empowering U is committed to fully supporting our case managers, ensuring they thrive in their vital roles and overcome any challenges they may have.

The role of a Case Manager can be incredibly rewarding but it also has its own set of challenges and learning curves. 

  • Their role involves exposure to emotionally demanding situations, where they are engaging and empathising with their clients daily. These situations include addictions, cognitive problems and difficulties regulating emotions.
  • Additionally, case managers frequently navigate complex administrative systems and regulations to ensure that the most essential support and resources are provided. This can often be a tedious, time-consuming job as they often research new avenues, solutions, and locations to best suit their clients’ needs.
  • Case managers can also encounter obstacles when advocating for clients’ and professionals. This may involve resistance from family members, clients, or dealing with limited availability in certain areas or a lack of resources in particular regions and sectors. Overcoming these challenges is not only time-consuming but also requires extensive paperwork and regulation checking which can be strenuous.

Despite the challenges our case managers encounter, they are committed to making a positive impact.

Their dedication and perseverance outweigh these obstacles as they provide invaluable support to those who need it, and their client’s transformation and changes are incredibly rewarding.

By providing the necessary support, we want to ensure that our case managers can continue their impactful work effectively whilst knowing that there is always someone to turn to for any knowledge, resources, suggestions or just simply someone who can listen.

What is the role of a Case Manager?

Case Management serves as an invaluable, specialist resource for individuals who have sustained a life – changing disability such as a spinal cord injury, brain injury or amputation as a result of an accident, catastrophic injury, personal injury or clinical negligence.

As such, a case managers role is to provide specialist clinical knowledge, support, and coordination to these individuals.

The aim is to assist in factors such as housing, psychological and physical support whilst also offering extensive knowledge regarding the rehabilitation and bespoke planning to help individuals regain independence and overcome their personal challenges. 

Our case managers not only commit to improving their client’s well-being, but they also dedicate themselves to understanding and meeting their specialist requirements.

This in turn builds stronger relationships, trust and open communication between case managers and clients.

“Empowering U is like a rugby team, with our case managers as our key players. Together, we tackle challenges, provide guidance, and offer unwavering support for positive outcomes.

“Our management team are both the coach and the fellow teammate, supporting on both sides, on and off the pitch, to offer resources and encouragement.

“Just as in rugby, teamwork and strategic planning drive our success. There is always someone who has your back!”

Our Dedicated Duo of Support:

Our senior management team consists of Barry Lehane (RGN, LLM) and Jenny Mitchell (BA Hons CMgr, MCMI).

Barry, our dedicated Head of Case Management and Rehabilitation has a master’s in Medical Law and is a Registered Nurse with 20 years of experience in clinical practice; nationally and internationally. 

He has also worked in senior positions in internally recognised brain injury units and in an industry-leading medico-legal company. 

Jenny, our committed Head of Business Operations has over 14 years of experience with an honour’s degree in Business Management in Health and Social care, a Level 5 Diploma in Leadership and a Level 2 Diploma in Mental Health First Aid she is also a proud winner of the Mary Seacole Leadership Award.

Jenny Mitchell

Jenny also has a collection of certifications from Level 4 Safeguarding to Level 2 Working with parents. 

Barry and Jenny are approachable and compassionate with their vast expertise and genuine care.

They have created an atmosphere where their case managers can flourish whilst ensuring they feel genuinely supported and empowered in their roles.

Together, they provide consistent support in a variety of ways without bias or judgment, regardless of how experienced each case manager may be. 

“Jenny and Barry have a vast amount of experience between them and make themselves incredibly approachable.

“We have a routine catch up slot for the team that anyone can attend via teams on Wednesdays, and this becomes a useful platform to share ideas or ask questions.

“At times when more urgent support is needed, I always feel fully supported whether that be booking in a Team’s call, text or just picking up the phone.

“No question is a silly question which is reassuring for someone who is transferring their skills into Case Management.”

“Even though an individual can have the clinical skills and knowledge to carry out the role, adapting into the role of a case manager can be daunting.

Both Barry and I are with them every step of way, whether it is to help with a simple question or arrange a last-minute clinical supervision.

“It is important to us that our case managers are always supported, whether they are new or experienced in case management”.

Our aims…

  1. Be as accessible as possible – We welcome any phone calls, emails, or meetings whether big or small questions. Everything is taken seriously and empathetically.
  2. Quality Resources – We encourage the use of technology to support our case managers. We have a dedicated and open ‘supervision day’ on Microsoft Teams, where our case managers can pop in during that hour if needed. We also offer any other tools, software or budgeting resources as required.
  3. Providing Comprehensive Training – We want to ensure that our case managers have the necessary skills and knowledge to handle each individual case. Some examples of training that we provide for our case managers include safeguarding, GDPR, First Aid, Mental Capacity, Oliver McGowan NHS training and DoLs brain and spinal cord injury training. We also offer to book new case managers into BABICM’s Level 1 and 2 ‘New and Would Be Case’ Management Workshops, ensuring they can enhance their own skills.
  4. Recognition and Appreciation – We aim to celebrate all victories and regularly acknowledge the hard work that our case managers put in to support their career growth. We also want to advocate for them from a professional standpoint such as promoting their professional certifications.

Supervision Sessions to Success

“Supervisions are vital because it is an opportunity to help each other. No one knows everything! So, it is about a journey of discovery, research and trial and error to then find a solution to the problems, together. It simply is about working together to find the best avenues to help where we can”.

Barry Lehane

– Barry Lehane, RGN, LLM, Head of Case Management and Rehabilitation

Our management team offers and dedicates weekly Supervision sessions which are held on a Wednesday for all our Case Managers to use if they require.

These sessions are a beneficial space which ensures and provides our case managers with the opportunity to ask questions or to get a bit of guidance for anything big or small.

They serve as a platform to not only share practices and to discuss ideas, but also it is an opportunity to empower our case managers and it is a space for them to receive feedback and praise. 

This proactive approach not only supports them on a professional level, offering a culture of continuous learning and communication, but it also offers a chance to understand that it is ok to not know everything!

It is a journey together and these sessions offer the opportunity to ensure that everything is done to the highest level of care and thought.

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