Case management
We hear from Jenny Webster of Westcountry Case Management about her journey into case management and her experiences in the role so far. How would you describe your role? My role involves assessing a client's initial and ongoing needs, facilitating the necessary support, coordinating a multidisciplinary team, liaising with statutory and private clinicians, and providing [...]
By Imelda Molloy, Case Manager, ILS Case Management In making the career change from paediatric Physiotherapy to Case Management, I was struck during my induction, and particularly in meet and greets, by the emphasis clients place on their case manager’s ability to ‘actively listen.’ Coming from a clinical background where active listening to children, young [...]
Recently called for jury duty, Jo Evans, CEO of Unite Professionals Case Management and an experienced Occupational Therapist and Case Manager, reflects on how her professional background has equipped her to navigate the challenges of serving as a juror with objectivity. When I was called to attend jury service, I felt privileged but also terrified. [...]
Breakthrough Case Management has announced that Victoria McDermott, the company’s Head of Case Management, will be joining its Directorial Board as Joint Owner and Managing Director. This strategic move marks an exciting new chapter for Breakthrough, reinforcing its commitment to excellence in case management and client-centred rehabilitation services. Annabelle Lofthouse is founder and CEO of [...]
2025 sees the return of NR Times' Case Management Firm of the Year Award. The award is one of nine to be won at the third-annual NR Times Awards, delivered in partnership with headline sponsor, Iris Care Group. The Case Management Firm of the Year award celebrates excellence, dedication, and innovation in the field of [...]
When you sit down for a chat with Kate Lewis, her passion for case management is immediately clear. With 16 years of experience and a reputation that precedes her in the industry, Kate is not just a case manager—she’s a mentor, an advocate, and a leader in her field. Since joining Breakthrough Case Management last [...]
In the world of care services, choosing the right provider can be a daunting task, especially for families requiring complex care for their loved ones. While large national companies may boast extensive resources and widespread reach, a small, person-centred complex care service often offers unique advantages that can significantly enhance the quality of care received. [...]
By Beata Roberts, Case Manager, ILS Case Management Becoming a parent is a significant change in anybody’s life. It requires a resilience and flexible thinking around new routines as well as adjusting to being responsible for a baby. It is a journey filled with joy, excitement and fear at the same time. Imagine for a [...]
At Breakthrough Case Management and Complex Care, dignity in care isn’t just an ideal—it’s a fundamental value that shapes every aspect of our work. Here, our CQC Registered Manager, Michelle Haywood, explains why she has registered as a Dignity Champion on behalf of the company, to mark this year’s National Dignity in Care Month. Michelle says: “At [...]
Senior Case Manager and Specialist OT, Holly Luxton, explains why Breakthrough have joined the Vocational Rehabilitation Association… At Breakthrough, we believe that recovery is about more than just rehabilitation—it’s about rebuilding lives. That’s why I’m delighted that we have joined the Vocational Rehabilitation Association (VRA), strengthening our commitment to supporting individuals on their journey back [...]
